Our
Guarantee
BusinessWorks Takes Professionalism Seriously
As Chartered Accountants, we are bound by the professional standards of the Canadian Institute of Chartered Accountants.
But we go one step further. We are members, and adhere to the standards, of the Principa Alliance, a global network of business advisors who are passionate about helping the owners of small and medium sized businesses run a better business and enjoy a better quality of life.
The Principa Guarantee and Team Commitment to You
As our client you have the right to expect the following standards from us:
- You will receive friendly, courteous and awesome service. You will be respected and never taken for granted.
- We will honor all our commitments to you, absolutely.
- Our services will rarely, if ever, be the least expensive on the market. They will, however, always be of the highest quality and designed to help you add significant value to your business.
- If, in your view, our services don’t do what we say they will, or if you’re ever disappointed, you can always get a “no-questions-asked” refund of your investment immediately.
- You will always be able to seek our help to understand our work or implement our suggestions.
- We firmly believe that your perception of our performance is the reality. In this, your feedback is critical to our ability to continually innovate and improve. We look forward to your ideas, comments, and suggestions.
- How we communicate with each other is important to both of us. As part of this process, we will acknowledge any communication you leave for us before the end of the next business day.
- We will be honest, truthful, “up-front”, and open with you at all times. We expect you’ll do the same for us. This way, we’ll build a valuable, long-term relationship with each other.
- Each of our team members has the authority to make decisions for you, without needing to refer to anyone “higher”.
- We will communicate with you frequently to make recommendations that will help you build a better business. Naturally, we expect you to communicate with us as often. This will enable us to form a “win-win” partnership, with a lifetime of benefits.